Highly Trained Restoration Specialists

At SERVPRO of Washington County, we believe that our highly-trained team of professionals is at the core of our success. 

When addressing water and fire damage in homes and businesses in Washington County, it is essential to have the support of skilled professionals onsite to take care of the job and make it "Like it never even happened."

Our team is committed to regular training procedures, keeping us up to date on new procedures, equipment, and technologies that we are able to access. 

All of the training we exercise is thanks to the SERVPRO corporate offices. At this training, our technicians spend their time training and working towards IICRC certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, and Commercial Drying. 

We prioritize training because we’re here, for the Washington County community, and we strive to be the best and most trained in the industry. We work hard to maintain that standard with all of our employees. 

You can learn more about our Washington County SERVPRO team in the about section on this website or by calling our main offices: (423) 434-0046

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Johnson City and Washington County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)